Terms and Conditions

Last updated: June 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER. BY ACCESSING WOOFLYN.COM OR COMPLETING A PURCHASE, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS IN FULL.

1. About Wooflyn

Wooflyn ("we," "us," "our," or "Wooflyn") operates as an online retail platform at wooflyn.com, connecting customers with dog supply products fulfilled by independent third-party suppliers. Wooflyn acts solely as a reseller and facilitator. We do not manufacture, produce, or physically handle any products sold on this website. All orders are fulfilled directly by our third-party fulfillment partners and shipped to you on our behalf.

2. Acceptance of Terms

By accessing, browsing, or placing an order on wooflyn.com, you confirm that:

  • You are at least 18 years of age
  • You have the legal authority to enter into a binding agreement
  • You accept these Terms and Conditions in full, without modification

If you do not agree to these terms, you must not use our website or place any orders.

3. Third-Party Fulfillment Disclaimer

All products sold through Wooflyn are sourced, stocked, and shipped by independent third-party suppliers ("Fulfillment Partners"). Wooflyn does not take physical possession of any products at any point.

As a result:

  • We are not the manufacturer of any product sold on this site and make no representations regarding the manufacturing process, materials, or safety testing beyond what is provided by our Fulfillment Partners.
  • Product descriptions, images, and specifications are provided by our Fulfillment Partners and are believed to be accurate but are not guaranteed. We are not liable for inaccuracies, omissions, or changes made by suppliers without notice.
  • Shipping, packaging, and handling are entirely managed by our Fulfillment Partners. Wooflyn has no control over the physical fulfillment process once an order is placed.
  • Product liability for defects, injuries, or damages arising from product use rests primarily with the manufacturer and/or Fulfillment Partner, not with Wooflyn.

4. Products and Descriptions

  • All products are intended for use with domesticated dogs only.
  • You are solely responsible for ensuring any product is appropriate for your dog's size, age, breed, and health condition before purchase or use.
  • We reserve the right to modify, discontinue, or limit quantities of any product at any time without notice.
  • We are not responsible for any adverse effects resulting from improper use of products purchased on this site.

5. Pricing and Payment

  • All prices are listed in US Dollars (USD) and may change without notice.
  • In the event of a pricing error, we reserve the right to cancel any order placed at the incorrect price and issue a full refund.
  • Payment is processed through secure third-party payment processors. Wooflyn does not store your payment information.
  • We are not responsible for any additional charges imposed by your bank, card issuer, or payment provider.
  • Sales tax may be applied at checkout depending on your state of residence and applicable tax laws.

6. Order Processing

  • Placing an order constitutes an offer to purchase and is subject to our acceptance.
  • We reserve the right to refuse, cancel, or limit any order at our sole discretion, including for suspected fraud, supply issues, or pricing errors.
  • Order confirmation emails do not constitute final acceptance. Acceptance occurs when your order is dispatched.
  • If an item becomes unavailable after your order is confirmed, we will notify you and issue a full refund. We bear no further liability in such cases.

7. Shipping and Delivery

As all orders are fulfilled by independent third-party suppliers:

  • Processing time: Orders are typically processed within 1–5 business days, subject to supplier availability.
  • Estimated delivery: 7–20 business days depending on your location and the supplier. Delivery timeframes are estimates only and are not guaranteed.
  • Wooflyn is not responsible for shipping delays caused by: our Fulfillment Partners, shipping carriers, weather events, customs holds, natural disasters, or any circumstances beyond our reasonable control.
  • Wooflyn is not responsible for lost or stolen packages once marked as delivered by the carrier.
  • Incorrect addresses: If a shipment fails to deliver due to an incorrect address provided by the customer, Wooflyn is not liable for any loss. Reshipping fees, if applicable, are the customer's responsibility.
  • We currently ship to US addresses only.

8. Returns and Refunds

Given that products are fulfilled by third-party suppliers, our return policy is as follows:

Return Window:

  • Returns are accepted within 14 days of the confirmed delivery date.
  • Items must be unused, unopened, and in original packaging.
  • Used, damaged (by customer), or opened items are non-returnable unless defective.

Non-Returnable Items:

  • Consumable products (treats, supplements, hygiene items) once opened
  • Items marked as final sale or non-returnable at the time of purchase
  • Custom or personalised items

Return Process:

  • Contact us within the 14-day window with your order number and reason.
  • Return shipping is the customer's responsibility and cost, unless the item is confirmed defective or incorrect.
  • Wooflyn reserves the right to deny returns that do not meet the above conditions.

Refunds:

  • Approved refunds are processed to the original payment method within 7–10 business days of receiving the returned item.
  • Original shipping charges are non-refundable.
  • Wooflyn's maximum refund obligation is limited to the original purchase price paid for the item.

Defective or Incorrect Items:

  • Report within 7 days of delivery with photographic evidence.
  • We will offer a replacement or refund at our discretion. We are not liable for additional costs beyond the original purchase price.

9. Cancellations

  • Orders may be requested for cancellation within 6 hours of placement.
  • Once an order has been processed or dispatched by our Fulfillment Partners, it cannot be cancelled.
  • Wooflyn is not liable for any loss arising from an inability to cancel an order that has already entered fulfillment.

10. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WOOFLYN EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:

  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or completeness of product descriptions
  • Uninterrupted or error-free website operation

Products are provided "as is" and "as available." Any manufacturer's warranty is solely between you and the manufacturer. Wooflyn makes no warranty on behalf of any third-party manufacturer or Fulfillment Partner.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Wooflyn's total liability to you for any claim arising from your purchase or use of this website shall not exceed the amount you actually paid for the specific product giving rise to the claim.
  • Wooflyn shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to lost profits, loss of data, personal injury, property damage, or any other losses, even if we have been advised of the possibility of such damages.
  • Wooflyn is not liable for the acts or omissions of any third-party Fulfillment Partner, manufacturer, or shipping carrier.
  • These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise).

12. Indemnification

You agree to indemnify, defend, and hold harmless Wooflyn and its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising from:

  • Your use of our website or products
  • Your violation of these Terms and Conditions
  • Your violation of any applicable law or third-party rights
  • Improper or unsafe use of any product purchased from Wooflyn

13. Dispute Resolution and Binding Arbitration

Please read this section carefully — it affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Wooflyn website shall be resolved by binding individual arbitration rather than in court, except where prohibited by law.

  • No Class Actions: You waive any right to participate in a class action lawsuit or class-wide arbitration against Wooflyn. All disputes must be brought on an individual basis only.
  • Arbitration Process: Arbitration shall be conducted by a mutually agreed arbitration service in accordance with its rules. The arbitrator's decision shall be final and binding.
  • Small Claims Exception: Either party may bring an individual claim in small claims court if it qualifies.
  • Opt-Out: You may opt out of this arbitration agreement within 30 days of first using our site by contacting us with the subject line "Arbitration Opt-Out."

14. Force Majeure

Wooflyn shall not be held liable for any failure or delay in performance arising from causes beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions, supplier failures, carrier disruptions, war, strikes, or internet outages.

15. Intellectual Property

All content on wooflyn.com — including the Wooflyn name, logo, product descriptions, images, and design — is owned by or licensed to Wooflyn. Unauthorised use, reproduction, or distribution of any content is strictly prohibited.

16. California Residents — CCPA Notice

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of your personal information. Please refer to our Privacy Policy for full details or contact us.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Subject to the arbitration clause above, any legal action shall be brought exclusively in the courts of Delaware.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

19. Changes to These Terms

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting. Your continued use of the site after any update constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

20. Contact Us

For any questions regarding these Terms:

Wooflyn Customer Support
🌐 Website: wooflyn.com

Wooflyn — Fetch the Good Stuff.

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